Can we be picked up outside Heathrow airport?
Yes, provided that you inform us your mobile number.
Does Our Taxis offer pre-online bookings at Heathrow airport?
Yes. Go to ‘Quote and Pre-Online Bookings’ panel to fill-up the booking form.
Our marketing officers will verify your booking within the short span of 24
hours.
Does Our Cars ever try using outside contractors?
Yes. We have tried using other company’s service to cover our bookings in case
there is an unforeseen event that occurs prior to your schedule.
Does the company charge extra payment for pickup and drop off?
Yes. There is an extra charge for pickup and drop off. Kindly inform our
marketing officer so we could compute the rate based on your preferred
destination.
Does the company take time off during
holidays?
No. Heathrow Airport Cars will be operational 24 hours a day and 365 days a
year.
How much luggage are we allowed to bring in the cab?
There is no limit as to how much luggage you are allowed to bring inside the
taxi. However, we advice our valued customers to inform us the type of taxi
needed to avoid over loading.
Is it possible to cancel my booking?
Yes. Our refund policy requires each customer to withdraw the booking 12 hours
before the pickup or drop off schedule. In the process, Heathrow Airport
Taxis will refund 90% of your payment. In case cancellation was made in less
than 12 hours, customers will not be entitled for a refund.
Is it possible to smoke inside the cab?
No. Heathrow minicabs and taxis strictly implement a non-smoking policy in all vehicles.
What if there is a traffic problem going on
at the airport?
Our smart drivers are kept up-to-date with the latest traffic reports to ensure
that you will have a quick pick up and drop off based on what we have agreed
upon. However, Heathrow Airport Taxis will not be held liable for customers’
missed flights caused by congested traffic, accidents, engine breakdown or any
unforeseen circumstances. We suggest that you allow us sufficient time for the
trip.
What will happen if my suitcase or luggage is loss or damaged?
Customers will remain responsible with their own property. Heathrow Airport
minicabs should not be held liable for the loss or damages on customers’
baggage.
What will happen if the flight is either early or delayed?
The company will be monitoring your flight schedule on the day of your arrival.
In case you have not made any special arrangements with us, our smart driver
will enter the airport approximately 20 minutes after the flight has landed.
Who will pay for the airport parking fee?
Customers will be charged with the airport parking fee since our professional
drivers will be going inside the airport terminal 1, 2, 3,4 and 5 to pick you up.
Will I be charged extra for weekends or after midnight?
No. We DO NOT charge extra for weekends or after midnight.
Would Heathrow traffic affect my quoted price?
No. Since Heathrow cabs do not have taxi meters, the price we quoted you will be
the price you have to pay no matter how long the trip would take.
Home Services Fleet Prices Quote Faq Contact Testimonial Sitemap